At PLC Unlock, we are committed to providing high-quality digital products, including PLC, HMI, VFD, and Servo Drive unlock software and license keys for leading automation brands worldwide. Due to the nature of our products, please review our Refund Policy carefully before making any purchase.
1. Nature of Our Digital Products
All items sold on PLC Unlock are non-tangible, digital goods. This includes:
Unlock Software Files (PLC, HMI, VFD, Servo Drive)
Activation Keys / License Codes
Direct Download Links
Instant or Manual Email Delivery
Once these digital products are delivered or accessed, they cannot be returned, revoked, or resold.
2. Non-Refundable Situations
To maintain the integrity of our digital distribution process and prevent misuse, we do not provide refunds in the following scenarios:
You ordered the wrong product or version.
The software or license key has already been delivered.
You were unable to use the software due to a lack of technical skills or system incompatibility.
You changed your mind after purchase.
You misunderstood the product’s compatibility or features despite the clear description on the product page.
You requested support but did not wait for a resolution before requesting a refund.
Important: All sales are final once the product has been accessed or downloaded.
3. Refund Eligibility (Exceptional Cases)
We only consider refunds in the following specific cases:
Duplicate Purchase: You accidentally placed the same order more than once and both were charged.
Invalid Product Delivery: The license key or download link provided was invalid, corrupted, or did not match your order, and our technical support could not resolve the issue within 72 hours.
Non-Delivery of Product: You did not receive your product by email or download link within 1 hour, and our support team failed to respond within 24 hours.
In these cases, you must contact us within 24 hours of your purchase and provide clear documentation (order ID, payment proof, screenshots, etc.).
4. How to Request a Refund
To request a refund, follow these steps:
Send an email to: info@plcunlock.com
Include the subject line: “Refund Request – Order #[YourOrderID]”
Provide:
Your full name and email address used in the order
Order ID and payment proof (screenshot or transaction ID)
Reason for the refund request
Any supporting documents (if applicable)
5. Review and Processing Time
We will acknowledge your refund request within 1 business day
Each request will be reviewed within 3 business days
If approved, the refund will be issued within 7–10 business days via the original payment method (bKash, Nagad, card, etc.)
6. Technical Support First, Refund Later
If you face any issues using the software, we strongly encourage contacting our technical support team first. Most issues (activation errors, installation problems, compatibility confusion) can be resolved quickly without requiring a refund.
Reach us at:
info@plcunlock.com
7. Contact Details
Still have questions or concerns?
PLC Unlock Customer Support
Website: www.plcunlock.com
Email: info@plcunlock.com
Final Note
By purchasing from PLC Unlock, you agree to this Refund Policy. We value your business and will do our best to ensure your satisfaction through responsive support and transparent communication.
